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Cancellation policy

Deposit, refund tiers, and how weather + ice conditions affect your trip.

Deposit

A 25% deposit at booking holds your date. The remaining balance is due before the trip — exact timing is confirmed in your booking confirmation email.

Guest-initiated cancellation

The earlier you tell us, the more we can refund. Tier values below are placeholders pending Curtis's final policy — final numbers are confirmed at booking.

30+ days before tripFull deposit refund

14–29 days before trip50% deposit refund

Less than 14 daysDeposit non-refundable

Day-of cancellationFull trip non-refundable

Contact us as soon as you know — we'll work with you. Sometimes we can fill a cancelled spot from the waitlist and refund more than the tier above.

Weather + ice conditions

Safety first. If unsafe ice, severe weather, or a guide-safety issue forces a change, we reach out to reschedule at no penalty. We do not run trips on unsafe ice — full stop.

If we cancel for safety, you choose: reschedule for any available date this season, or take a full refund (including deposit). No fine print.

How to cancel

Reply to your booking confirmation email or text (605) 590-1066. Include your name, trip date, and reason — we'll get back to you within 24 hours with refund timing.

Last updated: May 2026 · Waiver → · FAQ →